1. About these Terms and the Operator
These Terms of Use govern the use of the Majster mobile application for iOS and Android and the related pages of majsterstudio.com (together, the “Service”).
The Service is operated by ФОП Фринцко Сергій Михайлович, РНОКПП: 3154608370, a sole proprietor in Ukraine (the “Operator”, “we” or “us”). РНОКПП is the Ukrainian taxpayer registration number. Contact email: support@majsterstudio.com.
Please read these Terms before creating an account, using the Service or purchasing a subscription. By using the Service, you agree to comply with these Terms. If you do not agree, do not use the Service or purchase a subscription.
“User” means a person using the Service. “Professional” means a user who organises the provision of their own services. “Client” means a user who books appointments with a Professional. “Account” means a Majster user account. “Subscription” means paid access to professional features for a selected period. “Store” means the App Store or Google Play through which a purchase was made.
2. What Majster is for
Majster helps independent Professionals maintain a calendar, manage services and working hours, store client contacts and notes, arrange appointments and reminders, and view visit history and income and expense records. Clients can connect with Professionals and manage their appointments. One Account can combine both roles.
We provide a software tool, not the beauty, medical or other services offered by a Professional. Arrangements concerning the service itself, its price, quality, safety and performance are between the Professional and the Client. Professionals are responsible for the necessary qualifications, permissions and lawfulness of their activities. Majster does not currently accept payments for Professionals’ services.
Financial figures in the application are for information only. They do not replace accounting, tax reporting or professional advice.
3. Age and eligibility
Majster is intended for users aged 18 or over. People under 18 are not permitted to use the Service.
By using the Service, you confirm that you are at least 18 and have the legal capacity required to enter into a contract. You must also comply with the Store’s age and payment rules.
Using the Service as a Professional does not exempt you from the requirements applicable to business or professional activities. If you act on behalf of another person or organisation, you must have the necessary authority.
4. Account and access security
Provide accurate information and keep it up to date. Do not create Accounts on behalf of others without permission or use another person’s contact details.
You sign in using the methods available in the application on your platform, including an external account or a one-time code. Majster does not require a separate password for the Service. Protect access to your email, external accounts and device, and do not share sign-in codes or your local PIN.
If you suspect unauthorised access, contact support. You are responsible for your own actions and compliance with your access-security obligations within the limits of the law; use of your Account by a third party does not automatically make you liable for every possible loss.
5. Appointments, connections and reminders
A Client can connect with a Professional through an invitation or the search available in the application. A Professional’s profile may be visible to signed-in Clients in search; visibility can be adjusted in the application. When connecting through search, the Professional receives the Client’s name and verified phone number. Private CRM notes do not become public because a profile appears in search.
An appointment is created only after successful confirmation by the Service. An available time may become unavailable while you complete the booking. Creating and changing appointments requires an internet connection.
Observe the Professional’s working hours and cancellation and rescheduling deadlines. The reason for a cancellation or rescheduling may be shared with the other party. If an action is unavailable in the application, contact the Professional or Client directly.
Push reminders depend on device settings, permissions, connectivity and third-party services. Delivery or reading cannot be guaranteed. Check your calendar yourself; Majster does not guarantee that a Client will attend or that a Professional will perform a service.
6. Free use and trial period
Majster’s Client features are free. A new Professional receives 30 days of Pro trial access after completing their Professional profile setup.
This trial does not require a bank card or Store purchase confirmation. It does not automatically convert into a paid subscription. Paid access requires a separate purchase.
When the relevant offer is available in the application, a Professional can extend an active trial by 7 days once. The terms of new offers may change for the future; this does not shorten a trial already granted, except where access is justifiably restricted under these Terms.
7. Plans and subscription payments
Standard and Pro plans are available for Professionals. Depending on the Store’s available offers, they can be purchased monthly or annually. Features, billing period, currency and final price are displayed in the application and the purchase window before confirmation. An annual subscription is charged for the annual period, not in monthly instalments.
Purchases are made through the App Store or Google Play. Payment details are provided to the Store or its payment provider; the Operator does not request card details to charge subscriptions independently or send invoices for payment outside the Store. RevenueCat is used to verify subscription status.
A paid subscription automatically renews for the selected period until renewal is cancelled under the Store’s rules. If a payment fails, access depends on the confirmed purchase status and any grace period provided by the Store.
When you change your plan or billing period through the application, the Store determines when the change takes effect, any credit for unused time and any additional charge. Review these terms before confirming. Do not make a duplicate purchase to resolve an access problem: first use “Restore purchases” or contact support.
Price changes follow the notice and, where necessary, consent rules of the relevant Store and applicable law. Merely using the application does not replace separate acceptance of a new price where such acceptance is required.
8. Cancelling renewal and refunds
Cancel automatic renewal in the Store where you purchased the subscription: in Apple’s subscription settings or Google Play subscriptions. Do this before the renewal deadline shown by the Store. Contacting our support does not itself stop Store charges.
After cancellation, paid access usually remains available until the end of the current period, unless the Store ends it earlier, for example following a refund. Uninstalling the application, not using the Service or deleting your Account does not replace subscription cancellation.
To request a refund for a Store purchase, follow the procedure provided by Apple or Google Play. Contact us if you need help or have a complaint about Service quality. Refunds depend on the circumstances, Store rules and applicable law. These Terms do not impose an absolute ban on refunds or limit mandatory consumer rights.
9. When trial or paid access ends
After access expires, a Professional can view existing data, export their data, delete their Account and change profile and security settings. Creating new appointments, services, CRM records, invitations and time blocks, as well as rescheduling, cancelling and changing the status of existing calendar appointments, is blocked. New Client bookings with that Professional are also unavailable.
Reminders for previously created future appointments may continue. If you urgently need to change arrangements for a visit, contact the other party directly. Subscription expiry does not itself mean immediate deletion of the Account or all data.
10. Your materials and personal data
You retain the rights to the materials you provide. To operate Majster, you grant us non-exclusive permission to store, technically process, reproduce and transmit them only to the extent needed to provide, protect and support the Service and fulfil legal obligations. This does not grant a general right to publish private records, contacts or notes or use them in advertising.
Professionals are responsible for having lawful grounds to enter Client data, properly informing people and respecting their rights. Upload only data needed for your work and materials you are entitled to use. Do not enter unnecessary sensitive information, including health data, without an appropriate lawful basis.
Personal data processing rules, recipients, retention periods and user rights are described in the Privacy Policy. Acceptance of these Terms is not blanket consent to optional processing. Where separate consent is required, it must be given separately.
The website’s support and deletion-request forms use Google reCAPTCHA v2 to protect against automated spam. This service is subject to the Google Privacy Policy and Google Terms. You can alternatively contact us by email.
11. Acceptable use and rights in the Service
You must not use Majster for fraud, unlawful services, harassment, discrimination, spam or infringement of others’ rights. Do not upload malicious files, attempt to access others’ Accounts or data, bypass payment or security measures, collect information in bulk or deliberately overload the Service.
You receive a limited, non-exclusive right to use the application under these Terms. Rights in Majster’s code, design, name and original materials belong to their respective rights holders. Using the application does not transfer those rights to you. Restrictions are subject to statutory exceptions that cannot be waived by contract.
If you believe materials in the Service infringe your rights, email support@majsterstudio.com. Describe the material, its location, your rights and how to contact you. We will review the report and take proportionate action where justified.
The iOS application is also subject to Apple’s standard licence agreement, unless another appropriate licence is provided. These Terms govern use of the Service and do not override applicable Store rules.
12. Stopping use and deleting your Account
You may stop using the Service at any time. To delete your Account, use “Delete account” in the application settings or submit a request through the website. Simply uninstalling the application does not delete your Account.
Before processing a request, we may verify that the Account belongs to you. Submitting the form does not itself delete the Account. If an Account combines Professional and Client roles, deleting the whole Account affects both. Save any data you need beforehand and separately cancel subscription renewal in the Store.
Account deletion does not always mean deletion of all records that another person lawfully keeps in their own CRM. For example, a Professional may have independent lawful grounds to retain information about services provided. The scope of deletion, possible legal exceptions and backup retention are governed by applicable law and described in the Privacy Policy.
13. Access restrictions
We may restrict access or stop providing the Service to a particular user because of a material breach of these Terms, verified abuse, a security threat or a lawful request from a competent authority. Such measures must be appropriate to the circumstances and proportionate.
Where possible, we will explain the reason and provide a way to request a review. Immediate restrictions without notice are possible where delay would create a risk or notice is prohibited by law. Restricting access does not remove the right to submit a personal data request or use other lawful remedies.
14. Availability, data and liability
We make reasonable efforts to keep Majster stable and secure. However, maintenance, errors and network or external platform outages may occur. We do not promise uninterrupted operation, compatibility with every device or any particular commercial outcome.
Backup measures do not eliminate the risk of data loss. We recommend periodically exporting information you need and protecting your own copies. This recommendation does not release us from statutory duties regarding security, data preservation or liability.
To the extent permitted by law, we are not responsible for performance of arrangements between Professionals and Clients or circumstances beyond our control. These Terms do not exclude liability for our actions where it cannot be excluded, or remove mandatory quality guarantees or consumer rights.
If a paid digital service is not provided or does not meet mandatory requirements, the user retains statutory rights to have defects remedied and, where the relevant grounds exist, to a price reduction, termination of the contract or a refund. Using a Store to collect payment does not remove the Operator’s obligations.
Links to external resources are provided for convenience. Their use is subject to the respective providers’ terms; we do not control their independent content. This does not release us from responsibility for our own obligations concerning the Service.
15. Law, disputes and language
These Terms are governed by Ukrainian law. If you are a consumer entitled by law to mandatory protections in your country of habitual residence, including in the European Union, the choice of Ukrainian law does not deprive you of that protection.
We suggest contacting support first to try to resolve the issue informally. This does not require you to waive access to a competent court, regulator or other statutory remedy.
This revision was written in Ukrainian. Where translations are available, the Ukrainian text is the source for interpretation to the extent permitted by law and without restricting mandatory user rights.
16. Changes and validity of individual provisions
We may update these Terms because of changes to the Service, the law or security requirements. A new revision is published with its update date and, if different, the date it starts to apply.
We will give advance notice of material changes affecting existing users’ rights or obligations, usually at least 30 days. A shorter period may apply where required by law, to address a security threat or because of other justified urgent circumstances. We obtain separate consent where required by law.
Changes do not retrospectively remove rights already acquired. If you do not accept new terms, you may stop using the Service and turn off subscription renewal; rights relating to access already paid for are governed by law and the purchase terms.
If a provision is found invalid, the remainder of these Terms continues to apply within the limits of the law. A party’s failure to exercise a right at a particular time does not waive that right for the future.
17. Contact us
For questions about the Service, these Terms, payments, rights infringements or your Account, email support@majsterstudio.com or use the support form.
Operator: sole proprietor ФОП Фринцко Сергій Михайлович, Ukrainian taxpayer registration number (РНОКПП): 3154608370, Ukraine.